PRASETYANI, DIRIAS AYU (2023) INOVASI APLIKASI TELUNJUK SAKTI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN WONOGIRI. Undergraduate thesis, FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO.

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Abstract

Telunjuk Sakti Application is an innovation launched by Department of Population and Civil Registration of Wonogiri Regency to overcome problems of population administrative service. Mobile based Telunjuk Sakti Application Innovation is flexibly accessible by smartphone. This research aims to analyse the acceptance responses of Telunjuk Sakti Application Innovation. Referring to Unified Theory of Acceptance Use of Technology 2 by Venkatesh (2003), technology acceptance is analysed using perceived usefulness, perceived ease-of-use, relative advantage, and compliance indicators. Acceptance’s driving and inhabiting factors of Telunjuk Sakti Application Innovation is analysed using indicators constructed of many theories like risk-averse culture, facing risks inability, and innovation value suitability. This research was conducted using qualitative descriptive method, with the subject taken by purposive sampling, locals who have been using Telunjuk Sakti Application Innovation. The results of this research, fulfilment of speed and certainty of service, service results conformity, and increased service quality, prove the fulfilment of perceived usefulness indicator of Telunjuk Sakti Application. The ease-of-use indicator of the service menu and the acquisition of document results have been fulfilled, but some users still encounter obstacles in the form of signal and network difficulties. On the relative advantage indicator, the benefits of convenience of use compared to manual counters, cost advantages, and time advantages have been fulfilled. Subjects and motivation of using the innovation are known, but the indicators for sustainability of use have not been met due to network constraints. The driving factors is there is no resistance of trying technology and no technological risks of the innovation. Value compliance of the innovation encourages acceptance of innovation because of the benefits offered by Telunjuk Sakti Application Innovation. The inhibiting factor of accepting the innovation lies in the inability to deal with risks and changes due to network barriers that have not been fully resolved.

Keywords : Acceptance innovation, Desire to use, Telunjuk Sakti,

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