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Larasati, Fitria and Suryoko, Sri (2020) PENGARUH KUALITAS PELAYANAN DAN CITRA MEREK TERHADAPLOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN(Studi Pada Pengguna Jasa Pengiriman Surat Kilat Khusus PT. Pos Indonesia di Kota Semarang) /54/adbis/2020. Undergraduate thesis, Faculty of Social and Political Science.