Arwijulyarti, Wyna (2025) ANALISIS PENERAPAN SISTEM MONITORING SHIPMENT DALAM PROSES DISTRIBUSI DENGAN METODE BUSINESS PROCESS IMPROVEMENT (BPI) DI PT XYZ JAKARTA. Undergraduate thesis, Universitas Diponegoro.

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Abstract

ABSTRAK
Penelitian ini bertujuan untuk menganalisis penerapan sistem monitoring shipment dalam
proses distribusi dengan menggunakan pendekatan Business Process Improvement (BPI)
di PT XYZ Jakarta. Latar belakang penelitian ini didasari oleh permasalahan
keterlambatan pengiriman barang yang berdampak pada pencapaian Key Performance
Indicator (KPI) pengiriman yang masih di bawah target 98%. Proses monitoring
distribusi yang sebelumnya dilakukan secara manual dinilai belum efisien dan menjadi
salah satu penyebab keterlambatan distribusi. Metode penelitian yang digunakan adalah
pendekatan kualitatif dengan pengumpulan data melalui wawancara, observasi, dan studi
dokumentasi. Analisis dilakukan dengan tahapan BPI yaitu: organizing for improvement,
understanding the process, streamlining, measurement and control, serta continuous
improvement. Hasil penelitian menunjukkan bahwa penerapan sistem monitoring
shipment berbasis digital mampu meningkatkan efisiensi dan transparansi proses
distribusi, yang ditandai dengan peningkatan efisiensi dari 50% menjadi 90% serta
pencapaian KPI mendekati target 98%. Namun, implementasi sistem masih menghadapi
beberapa kendala, seperti masih adanya miskomunikasi dengan vendor mengenai
prnginputan data, belum ada standar operasional yang khusus untuk sistem, serta belum
sepenuhnya menampilan live tracking. Oleh karena itu, perlu adanya perbaikan
berkelanjutan melalui penguatan sistem informasi dan pelatihan SDM untuk mendukung
efektivitas sistem monitoring yang diterapkan.
Kata Kunci: Monitoring, distribusi, efisiensi, sistem digital, Business Process
Improvement (BPI)
v
ABSTRACT
This study aims to analyse the implementation of a shipment monitoring system in the
distribution process using a Business Process Improvement (BPI) approach at PT XYZ
Jakarta. The background to this study is based on the problem of delays in goods delivery,
which has an impact on the achievement of Key Performance Indicators (KPIs) for
delivery, which are still below the target of 98%. The previous manual distribution
monitoring process was deemed inefficient and identified as one of the causes of
distribution delays. The research method employed a qualitative approach, with data
collected through interviews, observations, and document reviews. Analysis was
conducted following the BPI stages: organising for improvement, understanding the
process, streamlining, measurement and control, and continuous improvement. The
research results indicate that the implementation of a digital-based shipment monitoring
system can improve the efficiency and transparency of the distribution process, as
evidenced by an increase in efficiency from 50% to 90% and KPI achievement
approaching the 98% target. However, the implementation of the system still faces several
challenges, such as ongoing miscommunication with vendors regarding data input, the
absence of specific operational standards for the system, and the lack of full live tracking
functionality. Therefore, continuous improvement is necessary through strengthening the
information system and training human resources to support the effectiveness of the
implemented monitoring system.
Keywords: Monitoring, distribution, efficiency, digital system, Business Process
Improvement (BPI)

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