KRISDINA, Shinta and Nurhayati, Oky Dwi and Mutiara K.N., Dinar (2022) MODEL HYBRID EXTENDED TECHNOLOGY ACCEPTANCE MODEL (TAM) & INFORMATION SYSTEM SUCCESS MODEL (ISSM) DALAM MENGANALISIS PENGGUNAAN APLIKASI E-HEALTH. Masters thesis, UNIVERSITAS DIPONEGORO.

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Abstract

Pandemi global pada tahun 2019 telah menyebabkan peningkatan besar-besaran dalam penggunaan e-health di dunia, dengan demikian penting untuk mengetahui bagaimana penerimaan e-health oleh pengguna. Analisis penerimaan e-health dapat dilakukan dengan menggunakan satu model atau dengan menggabungkan lebih dari satu model dan beberapa variabel lain untuk mendapatkan model penelitian yang lebih baik. Oleh karena itu, penelitian ini menggunakan kombinasi antara variabel enhanced care, increased accessibility, model TAM dan model ISSM. Kombinasi dari model TAM dan ISSM menghasilkan fundamental analisis penerimaan teknologi yang kuat serta memberikan sudut pandang terkait kesuksesan teknologi tersebut. Di sisi lain, faktor enhanced care dan increased accessibility pada e-health juga dikatakan merupakan faktor utama dalam penggunaan e-health. Sebanyak 121 data berhasil dikumpulkan dengan menggunakan kuesioner terstruktur. Data yang telah terkumpul dianalisis menggunakan PLS-SEM. Dari analisis yang telah dilakukan, diketahui bahwa variabel PU, AT, dan BIU memiliki nilai R-Square dengan kategori substantial, yang menandakan bahwa lebih dari 67% faktor yang mempengaruhi penggunaan e-health di Indonesia telah berhasil diidentifikasi dalam penelitian ini. Di sisi lain, pada uji hipotesis ditemukan bahwa variabel peningkatan aksesibilitas, peningkatan perawatan, persepsi kegunaan, persepsi kemudahan penggunaan, sikap, kualitas informasi, dan kepuasan berpengaruh signifikan terhadap niat penggunaan. Sedangkan faktor manfaat bersih, kualitas layanan, dan kualitas sistem tidak berpengaruh signifikan terhadap penggunaan e-health.
Kata Kunci: e-health, TAM, ISSM, increased accessibility, enhanced care, PLS- SEM

The global pandemic in 2019 has led to a massive increase in the use of e-health in the world, thus it is important to know how e-health is being accepted by users. Analysis of e-health acceptance can be done using one model or by combining more than one model and several other variables to get a better research model. Therefore, this study uses a combination of the variables of increased care, increased accessibility, TAM model and ISSM model. The combination of the TAM and ISSM models results in a strong fundamental analysis of technology acceptance and provides a perspective on the success of the technology. In the other hand, enhanced care and increased accessibility was shown to be the primary factor of e-health usage. A total of 121 data were collected using a structured questionnaire. The data that has been collected was analyzed using PLS-SEM. From the analysis that has been carried out, it is known that the PU, AT, and BIU variables have an R-Square value with a substantial category, which indicates that more than 67% of the factors that influence the use of e-health in Indonesia have been identified in this study. On the other hand, in the hypothesis test, it was found that the variables of increasing accessibility, increasing care, perceived usefulness, perceived ease of use, attitude, information quality, and satisfaction had a significant effect on intention to use. While the factors of net benefits, service quality, and system quality have no significant effect on the use of e-health.
Keyword: e-health, TAM, ISSM, increased accessibility, enhanced care, PLS- SEM

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