Salsabilla, Safira and Hanani, Retna (2026) ANALYSIS OF USER SATISFACTION ON SRIKANDI APPLICATION AT THE SECRETARIAT GENERAL OF REGIONAL REPRESENTATIVE COUNCIL REPUBLIC OF INDONESIA. Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro.

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Abstract

This Study aims to analyze the user satisfaction of the SRIKANDI application at
Secretariat General Regional Representative Council at Secretariat General of the
Regional Representative Council Republic of Indonesia. The implementation of the
SRIKANDI application is part of the government's effort to support digital archive
management and improve administrative efficiency in public institutions. During
the adaptation of the application still needs to be improved from several aspects.
This Research applies quantitative approach using the End User Computing
Satisfaction (EUCS) model. The data were collected through an online
questionnaire from 85 respondents and analyzed using PLS-SEM. The analysis
result show that three variables, which content, Format, and Timeliness are
influences the user satisfaction of the SRIKANDI application. Meanwhile, the
variables of accuracy and ease of use do not show a significant influence on user
satisfaction. These findings of the study suggest and recommend to improving the
the quality of documents uploaded to be more organized and properly managed by
classified, improving the interface of the application, upgrade the server capacity
and conducting regular system maintenance.
Keywords: User Satisfaction, SRIKANDI application, EUCS.
151 Administrasi Publik 2026

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