FADLI, DINDA ANGGRAINI (2023) ANALISIS KEPUASAN PENUMPANG MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) UNTUK MENINGKATKAN KUALITAS PELAYANAN FEEDER 1 TRANS SEMARANG. Undergraduate thesis, UNIVERSITAS DIPONEGORO.
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Abstract
bjek penelitian ini ialah feeder 1. Penelitian ini bertujuan untuk menilai kepuasan penumpang terhadap layanan feeder 1, memetakan atribut kualitas pelayanan dari feeder 1, kinerja operasional serta pemberian saran rekomendasi.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | Engineering |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Mr sholikin FT |
| Date Deposited: | 12 Mar 2026 01:12 |
| Last Modified: | 12 Mar 2026 01:12 |
| URI: | https://eprints2.undip.ac.id/id/eprint/47296 |
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