QORIAH, Rizki and Isnanto, R. Rizal and Sutikno, Sutikno (2026) EVALUASI USER EXPERIENCE (UX) PADA SISTEM INFORMASI TUBERKULOSIS MENGGUNAKAN METODE IN-PERSON USABILITY TESTING DAN USER EXPERIENCE QUESTIONNAIRE (UEQ). Masters thesis, UNIVERSITAS DIPONEGORO.

	Text cover awal.pdf Download (152kB)
	Text COVER.pdf Restricted to Repository staff only Download (677kB)
	Text BAB I.pdf Download (348kB)
	Text BAB II.pdf Download (656kB)
	Text BAB III.pdf Restricted to Repository staff only Download (610kB)
	Text BAB IV.pdf Restricted to Repository staff only Download (903kB)
	Text BAB V.pdf Restricted to Repository staff only Download (316kB)
	Text DAFTAR PUSTAKA.pdf Download (293kB)
	Text LAMPIRAN.pdf Restricted to Repository staff only Download (1MB)

Abstract

Sistem Informasi Tuberkulosis (SITB) adalah aplikasi nasional yang digunakan untuk mencatat dan melaporkan kasus tuberkulosis. Akurasi dan kelengkapan data SITB sangat bergantung pada kualitas pengalaman pengguna, khususnya tenaga kesehatan di fasilitas layanan primer. Penelitian ini dilakukan untuk menjawab masalah mengenai aspek SITB yang berpotensi menghambat efektivitas kerja pengguna. Tujuan penelitian ini adalah mengevaluasi pengalaman pengguna dan kinerja penggunaan SITB melalui pendekatan gabungan User Experience Questionnaire (UEQ) dan In-person Usability Testing. Penelitian melibatkan 30 responden untuk UEQ dan lima pengguna untuk pengujian usability. Analisis UEQ menunjukkan bahwa dimensi perspicuity (0,07), efficiency (0,42), dan dependability (0,63) berada pada kategori buruk, sedangkan attractiveness (1,01) dan novelty (0,92) berada pada kategori kurang baik hingga cukup baik menurut benchmark internasional. Hasil usability testing memperkuat temuan tersebut, dengan success rate rendah pada tugas input hasil laboratorium (40%) dan finalisasi data pasien (60%), serta error rate yang tinggi (50–66,7%). Analisis variabel karakteristik responden menunjukkan bahwa usia, jenis kelamin, lama bekerja, dan durasi penggunaan SITB tidak memiliki pengaruh signifikan terhadap skor user experiance. Penelitian ini menghasilkan rekomendasi perbaikan yang meliputi penyederhanaan alur kerja, penambahan notifikasi status, validasi otomatis, serta peningkatan struktur tampilan. Temuan ini berkontribusi pada upaya peningkatan kualitas SITB dan mendukung ketepatan pelaporan kasus Tuberkulosis di fasilitas kesehatan.
Kata kunci: User Experience, Usability Testing, UEQ, SITB

The Tuberculosis Information System (SITB) is a national application used for recording and reporting Tuberculosis cases in Indonesia. The accuracy and completeness of SITB data rely heavily on the quality of user experience, particularly among health workers in primary care facilities. This study was conducted to identify aspects of SITB that potentially hinder user performance and the effectiveness of TB case management workflows. The objective of this research is to evaluate user experience and system usability using a combined approach of the User Experience Questionnaire (UEQ) and In-person Usability Testing. The study involved 30 respondents for the UEQ and five users for the usability testing. UEQ analysis showed that the dimensions of perspicuity (0.07), efficiency (0.42), and dependability (0.63) fell into the Bad category, while attractiveness (1.01) and novelty (0.92) ranged from Below Average to Above Average according to international Benchmarks. The usability testing results supported these findings, with low success rates on the Laboratory Result input task (40%) and Case finalization task (60%), as well as high error rates (50–66.7%). The analysis of respondent characteristics shows that age, gender, years of work experience, and duration of SITB use do not have a significant effect on UX scores. This study proposes several system improvement recommendations, including workflow simplification, enhanced status notifications, automated validation mechanisms, and improved interface structure. These findings contribute to efforts to enhance SITB quality and support accurate and timely TB case reporting in healthcare facilities.
Keywords: User Experience, Usability Testing, UEQ, SITB

Actions (login required)

View Item