ZULKAMAL, FILDZAH NADA AYU (2022) STRATEGI PENINGKATAN KUALITAS LAYANAN MOBILE BANKING BANK X PAHLAWAN DENGAN INTEGRASI SERVQUAL, KANO DAN QFD. Undergraduate thesis, UNIVERSITAS DIPONEGORO.
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Abstract
Layanan mobile banking merupakan salah satu layanan yang paling banyak digunakan nasabah perbankan di masa sekarang.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | Engineering |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Mr sholikin FT |
| Date Deposited: | 03 Mar 2026 07:54 |
| Last Modified: | 03 Mar 2026 07:54 |
| URI: | https://eprints2.undip.ac.id/id/eprint/46461 |
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