KAYLA, DAVA GILANG ERTA (2025) EVALUASI PELAYANAN KAFE AREA 91 BERDASARKAN PERSEPSI EMOSI DAN KEPUASAN PELANGGAN DENGAN PENDEKATAN KANSEI ENGINEERING. Undergraduate thesis, UNIVERSITAS DIPONEGORO.
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Abstract
Persaingan antar kafe di Kota Semarang semakin ketat sehingga menuntut setiap penyedia layanan untuk tidak hanya berfokus pada kualitas fungsional, tetapi juga pada pengalaman
emosional pelanggan.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | Engineering |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Mr sholikin FT |
| Date Deposited: | 25 Feb 2026 03:41 |
| Last Modified: | 25 Feb 2026 03:41 |
| URI: | https://eprints2.undip.ac.id/id/eprint/45954 |
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