KUSUMA, Teja and Widodo, Aris Puji and Mutiara K.N., Dinar (2025) ANALISIS FAKTOR PENINGKATAN PAKET LAYANAN OLEH PENGGUNA APLIKASI ANALISIS SIDIK JARI MENGGUNAKAN METODE TAM DAN EUCS. Masters thesis, UNIVERSITAS DIPONEGORO.

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Abstract

Perkembangan teknologi sidik jari telah mendorong inovasi aplikasi berbasis kecerdasan buatan (AI) salah satunya adalah Future Link. Future Link merupakan aplikasi analisis sidik jari yang memanfaatkan kamera ponsel untuk proses pemindaian secara daring. Meskipun menawarkan kemudahan, terdapat tantangan terhadap tingkat penerimaan pengguna serta kepuasan mereka terhadap layanan, khususnya terkait peningkatan paket layanan. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi pengguna dalam meningkatkan paket layanan dalam Future Link dengan mengintegrasikan kerangka Technology Acceptance Model (TAM) dan End-User Computing Satisfaction (EUCS), serta menambahkan dua variabel baru yaitu curiosity dan buying intention. EUCS mengukur kepuasan pengguna melalui dimensi konten, akurasi, format, kegunaan, dan ketepatan waktu, sementara TAM mengevaluasi penerimaan teknologi melalui persepsi kegunaan, kemudahan penggunaan, dan sikap terhadap penggunaan. Data dikumpulkan melalui survei daring terhadap 151 partisipan dan dianalisis menggunakan metode Partial Least Squares Structural Equation Modeling (PLSSEM). Hasil penelitian menunjukkan bahwa delapan dari sembilan hipotesis diterima. Ditemukan bahwa konten, akurasi, kemudahan penggunaan, persepsi kegunaan, format, rasa ingin tahu, sikap penggunaan, dan kepuasan pengguna berpengaruh signifikan terhadap niat pengguna dalam meningkatkan paket layanan, sedangkan satu hipotesis ditolak adalah pengaruh ketepatan waktu terhadap sikap penggunaan yang tidak menunjukkan signifikansi secara statistik.
Kata kunci: Aplikasi analisis sidik jari, TAM, EUCS, PLS SEM

The advancement of fingerprint technology has driven innovations in AI-based applications, one of which is Future Link. Future Link is a fingerprint analysis application that utilizes a mobile phone camera to perform online scanning. Despite offering convenience, the application faces challenges regarding user acceptance and satisfaction, particularly in terms of service package upgrades. This study aims to analyze the factors influencing users to upgrade their service packages in Future Link by integrating the Technology Acceptance Model (TAM) and End-User Computing Satisfaction (EUCS), while also introducing two additional variables: curiosity and buying intention. EUCS measures user satisfaction through the dimensions of content, accuracy, format, usefulness, and timeliness, while TAM evaluates technology acceptance through perceived usefulness, ease of use, and attitude toward usage. Data were collected through an online survey of 151 participants and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of the study showed that eight out of nine hypotheses were accepted. Content, accuracy, ease of use, perceived usefulness, format, curiosity, attitude toward using, and user satisfaction were found to have a significant effect on users’ intention to upgrade their service package. One hypothesis was rejected, namely the effect of timeliness on attitude toward using, which was not statistically significant.
Keywords: fingerprint analysis application, TAM, EUCS, PLS SEM

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