Lazzuardy, Ghassan Ahmad and Alfirdaus, Laila Kholid (2025) E-GOVERNMENT IMPLEMENTATION AND HUMAN RESOURCE MANAGEMENT IN SUBDISTRICT GOVERNANCE (CASE STUDY: DRAMAGA SUBDISTRICT GOVERNMENT, BOGOR REGENCY). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro.

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Abstract

This research examines the digital transformation challenges in public administration
within Dramaga Subdistrict, Bogor Regency, focusing on e-government adoption
and human resource management dynamics. Through qualitative descriptive
methodology, this study investigates how technological integration in local
governance faces obstacles including infrastructure limitations, generational gaps
among civil servants, insufficient digital competencies, and institutional governance
constraints. The research utilizes primary data gathered through interviews and direct
observations with government personnel, supplemented by secondary sources from
policy documents and administrative records.
Findings reveal significant disparities in digital adoption patterns: firstly, the
concentration of technological responsibilities among limited digitally competent
staff members; secondly, work-habit inertia and adaptation challenges among senior
or less tech-savvy staff, requiring sustained mentoring and formal support
mechanisms; thirdly, the emergence of informal communication channels as
compensatory mechanisms for inadequate formal digital workflows; and fourthly,
institutional weaknesses in digital governance and data security management, where
reliance on system stability substitutes for structured information security
frameworks.
This study demonstrates that while e-government initiatives aim to enhance
transparency and service efficiency, implementation in suburban contexts encounters
substantial challenges from uneven digital capacity distribution, fragile institutional
mechanisms, and unstandardized security practices. The research contributes
valuable insights to digital governance literature while providing practical
recommendations for strengthening human resource capacity, institutional design,
and data protection policies in regional administrations undergoing technological
transitions.
Keywords: E-government, Human Resource Management, Digital Competency,
Local Governance
144 Ilmu Pemerintahan 2025

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