Ikhsan, Valensya Annisa (2025) The Use of English as a Lingua Franca in Business Communication: A Case Study of Applied Foreign Language Students. Undergraduate thesis, Universitas Diponegoro.

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Abstract

The use of English as a lingua franca emphasizes the importance of mutual understanding rather than perfect grammar or sounding like a native speaker. In the context of internships, students often face challenges such as accents, proficiency levels, and diverse cultural references that can lead to misunderstandings and communication disruption. This study aimed to fill the gap by focusing on the real experiences during internship, collecting data from questionnaires and interviews of Applied Foreign Language students involved in business communication using English as a lingua franca. The findings show that students actively employed strategies of politeness, clarity, and efficiency to overcome communication barriers. Politeness was shown through the use of respectful expressions when making requests or correcting others. Clarity was achieved by rephrasing unclear messages, avoiding complex vocabulary, and confirming understanding. Efficiency was applied by delivering messages directly and focusing on the main point. These strategies helped them build confidence, maintain professional interactions, and contribute more effectively in the workplace. In conclusion, these communication strategies are effective tools that help students handle language challenges, maintain clear and respectful communication, and engage more fully in professional settings where English is used as a lingua franca.

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