Inastabriza, Salma (2024) CREATING A SERIES OF EDUCATIONAL VIDEOS: PRODUCTION OF “ENGLISH CONVERSATION FOR CUSTOMER SERVICE OVER THE PHONE”. Undergraduate thesis, Universitas Diponegoro.

	Text BASING_S_Salma Inastabriza COVER.pdf - Published Version Download (1MB)
	Text BASING_S_Salma Inastabriza.pdf - Published Version Restricted to Repository staff only Download (12MB) | Request a copy

Abstract

In every company there is a reliable and professional customer service
profession, especially when today global market competition is getting tougher and
there is a lot of competition. This requires every customer service profession to have
awareness to improve their service skills not only for domestic customers but also
foreign customers, especially for customer service professions in the international
scope such as International Airports where they are also required to speak English
to serve overseas customers.
Communication skills in English to serve overseas customers for the
customer service profession are very important and must be possessed by all
customer service professions as basic skills.
Based on the considerations and several reasons above, the purpose of this
study is to improve English communication skills in services provided by customer
service to customers, especially overseas customers. Research products are
packaged in the form of character animation with moving image methods and text
box conversations, character animation using Adobe After Effect and Audio Visual
applications. By using character animation, the material to be delivered will be more
interesting and can be quickly digested because there is an image of how a customer
service should serve and communicate in English well and professionally.
Keywords: Customer Service, English Skill, Communication, Educational Video,
Production Video

Actions (login required)

View Item