Rayhan, Meiandra Albi (2024) THE FAILURE OF THE BEBUNGE (BEKASI NYAMBUNG BAE) DIGITAL APPLICATION IN BEKASI REGENCY, ON EFFORTS TO DIGITALIZATION PUBLIC SERVICES IN BEKASI REGENCY. Undergraduate thesis, FAKULTAS ILMU SOSIAL DAN ILMU POLITIK.

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Abstract

Bekasi Regency, as one of the buffer areas for the capital city of Jakarta,
faces significant challenges in public service delivery. With the
advancement of technology, the local government has been striving to
improve the efficiency and effectiveness of public services through the
implementation of various digital applications. However, there are several
problems and shortcomings encountered in the implementation of this
technology.
This research was conducted by researchers using qualitative methods.
Researchers using a qualitative approach aim to find out and deepen the
Failure of the Bebunge (Bekasi nyambung bae) digital application in Bekasi
Regency, on efforts to digitize public services in Bekasi Regency with
research locations in the Bekasi Regency Government Office.
Bebunge is a one-stop service portal owned by the Bekasi Regency
Information, Coding and Statistics Communication Service. Through
Bebunge, the public can obtain information about government programs
and other information.
The Bebunge application acts as a platform for complaints and
aspirations from the community which will be forwarded to related parties
for follow-up. Aseveral inhibiting factors in developing the BEBUNGE
application in Bekasi Regency. Limited socialization, lack of resource
support, both budget, staff and expertise, which can hinder the development
and management of applications, data integration that is not yet optimal.
KEYWORDS: failure of bebunge, public services, socialization

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