SAFIRA, ANISA MAYA (2023) ANALISIS TINGKAT KEPUASAN NELAYAN TERHADAP PELAYANAN PELABUHAN PERIKANAN NUSANTARA (PPN) KEJAWANAN CIREBON (23dpt424). Undergraduate thesis, Fakultas Perikanan dan Ilmu Kelautan.

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Abstract

ABSTRAK
(Anisa Maya Safira. 26030118140101. Analisis Tingkat Kepuasan Nelayan
Terhadap Pelayanan Pelabuhan Perikanan Nusantara (PPN) Kejawanan Cirebon.
Dian Wijayanto dan Kukuh Eko Prihantoko)
Pelabuhan Perikanan Nusantara (PPN) Kejawanan merupakan salah satu
Pelabuhan di Jawa Barat yang termasuk ke dalam Pelabuhan perikanan tipe B.
Pelabuhan perikanan mendukung kegiatan penangkapan ikan, PPN Kejawanan
memiliki peranan dalam pelayanan penyediaan jasa.Tujuan penelitian ini untuk
mengetahui kondisi fasilitas pelabuhan dan menganalisis tingkat kepuasan nelayan
terhadap pelayanan pelabuhan perikanan nusantara kejawanan. Metode yang
digunakan dalam pengambilan sampel purposive sampling. Jenis Data yang
digunakan dalam penelitian ini yaitu data primer dan data sekunder. Analisis data
yang akan dilakukan yaitu Analisis kondisi fasilitas dilakukan dengan menggunakan
analisis deskriptif. Analisis tingkat kepuasan menggunakan data Customer
Satisfaction Indeks (CSI), dan Importance Performance Analysis (IPA). Hasil
penelitian analisis kondisi fasilitas menunjukan PPN Kejawanan kondisinya baik,
tetapi ada beberapa fasilitas yang tidak digunakan. Tingkat kepuasan nelayan
terhadap pelayanan SPB 83,26%, STBLK 78,86%, SHTI 72,79%, CPIB 78,98 %,
Inspeksi bongkar muat 84,13%, Penjualan air 74,10%, dan Tambat labuh 69,61%,
artinya nelayan puas dengan pelayanan di PPN Kejawanan.
Kata kunci: CSI, Fasilitas, IPA, Kepuasaan, Pelabuhan, Pelayanan.

ABSTRACT
(Anisa Maya Safira. 26030118140101. Analysis of Fishermen's Satisfaction
Level of Archipelagic Fishing Port Services (PPN) Kejawanan Cirebon. Dian
Wijayanto and Kukuh Eko Prihantoko)
The Kejawanan Archipelago Fishing Port (PPN) is one of the ports in West Java
which is included in the type B fishing port. The fishing port supports fishing
activities, the Kejawanan PPN has a role in providing services. The purpose of this
study was to determine the condition of port facilities and analyze the level of
satisfaction of fishermen with the services of the Kejawanan Archipelago fishing port.
The method used in sampling is purposive sampling. The types of data used in this
study are primary data and secondary data. Data analysis to be carried out is
analysis of the condition of the facility using descriptive analysis. Level analysis uses
Customer Satisfaction Index (CSI) data, and Importance Performance Analysis
(IPA). The results of the research on the condition of the facilities show that the
Kejawanan VAT is in good condition, but there are several facilities that are not
used. The satisfaction level of fishermen with SPB services is 83.26%, STBLKK
78.86%, SHTI 72.79%, CPIB 78.98 %,Inspection for loading and unloading 84.13%,
Water sales 74.10%, and Mooring 69.61%, meaning that fishermen are satisfied with
the service at PPN Kejawanan.
Keywords: CSI, Facilities, IPA, Port, Satisfaction, Service.

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