Wijayanti, Agustin Putri (2021) THE ENGLISH USAGE AT THE FRONT OFFICE OF JAVA VILLAS BOUTIQUE HOTEL AND RESTO YOGYAKARTA. Diploma thesis, Universitas Diponegoro.

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Abstract

Java Villas Boutique Hotel and Resto is one of the hotels located in the center of Yogyakarta. This hotel is visited by many foreign tourists because of its unique hotel interior and comfortable atmosphere, so the use of English is important to make it easier for international tourists to communicate with the hotel staff, especially the Front Office department staff. The front office department must be proficient in English for convenience and communication with the guests. This study focuses on the use of English in the Front Office to facilitate staff and foreign tourists at Java Villas Boutique Hotel and Resto Yogyakarta. Data collection methods used in this study were observation and interviews. The final result of this report is that the Front Office staff who are proficient in English can increase the comfort of foreign tourists visiting because it is easy to communicate with the staff, and it can add value to the hotel.
Keywords: Java Villas Boutique Hotel and Resto Yogyakarta, English usage, and Front Office Department

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