Fatmawati, Endang (2011) Kajian Teoritis Mengenai Metode LibQUAL+TM untuk Mengevaluasi Kualitas Layanan Perpustakaan. Libraria: Jurnal Ilmu Perpustakaan dan Informasi, 1 (1). pp. 45-80. ISSN 2088-7310
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Abstract
LibQUAL is effective total survey market to context research in library to evaluation library quality service. LibQUAL+TM theory of service quality is used as the framework from which to assess the success of the libraries from several dimensions. For example that dimensions in LibQUAL +TM 2004 consist of: Service Affect (SA), Library as Place (LP), Personal Control (PC), and Information Access ( IA). Analyze its to know average perceived, minimum, and desired. Evaluate service quality library use base on desired and perceived of users with LibQUAL+TM methods. Usually how to show that library service quality is mean difference T-test analysis.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | evaluation, LibQUAL+TM, perceived, minimum, desired, adequacy gap, superiority gap, mean difference T-test |
| Subjects: | Humanities |
| Depositing User: | User FEB |
| Date Deposited: | 30 Mar 2023 02:58 |
| Last Modified: | 30 Mar 2023 03:39 |
| URI: | https://eprints2.undip.ac.id/id/eprint/12254 |
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