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Items where Author is "Rapanjari, Aurelya Salma"
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Thesis
Rapanjari, Aurelya Salma (2024) PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER RETENTION (Studi Pada Pengguna E-Commerce Tokopedia di Wilayah Semarang). Undergraduate thesis, FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO.