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Items where Author is "OKTAVIA, Cintika"
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OKTAVIA, Cintika and Warsito, Budi and Gunawan S.K., Vincencius (2023) SISTEM PENGUKURAN LOYALITAS PELANGGAN MARKETPLACE SHOPEE MENGGUNAKAN METODE STRUCTURAL EQUATION MODEL PARTIAL LEAST SQUARE (SEM PLS), CUSTOMER SATISFACTION INDEX (CSI), DAN CUSTOMER LOYALTY INDEX (CLI). Masters thesis, UNIVERSITAS DIPONEGORO.