Jilan, Ega Syarifa and Wijayanti, Aldani Putri (2026) COMPASSION SATISFACTION PADA PENGASUH DI PANTI ASUHAN CACAT GANDA (PACG) KOTA SEMARANG: STUDI FENOMENOLOGIS DESKRIPTIF. Undergraduate thesis, Diponegoro University.

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Abstract

Pengasuh anak dengan disabilitas ganda menghadapi tantangan kompleks namun dapat merasakan kepuasan dan makna mendalam dari perannya, yang dikenal sebagai compassion satisfaction . Penelitian ini bertujuan memahami secara mendalam pengalaman compassion satisfaction pada pengasuh di Panti Asuhan Cacat Ganda (PACG) Kota Semarang. Pendekatan kualitatif dengan metode fenomenologi deskriptif digunakan dalam penelitian ini. Tiga orang pengasuh dengan pengalaman minimal lima tahun berpartisipasi melalui wawancara semi-terstruktur. Analisis data menggunakan metode fenomenologis
deskriptif. Hasil penelitian menemukan tujuh tema esensial: (1) memaknai peran pengasuh sebagai jalan hidup; (2) pengasuhan sebagai relasi kekeluargaan; (3) kebahagiaan dan kepuasan dari perkembangan anak; (4) rasa bermakna melalui perasaan dibutuhkan; (5) menavigasi kompleksitas kebutuhan anak dan
dinamika relasi kerja; (6) ketahanan melalui dukungan sosial dan strategi koping; serta (7) pertumbuhan diri dan pendalaman spiritualitas sebagai pengasuh. Penelitian ini menunjukkan bahwa compassion satisfaction merupakan pengalaman multidimensional yang mencakup aspek motivasional, relasional, emosional, sosial, dan spiritual yang saling berkaitan secara dinamis. Temuan ini memperkaya pemahaman tentang kesejahteraan psikologis pengasuh dalam konteks pelayanan sosial di Indonesia.
Kata kunci: compassion satisfaction; pengasuh; disabilitas ganda; studi fenomenologi deskriptif; professional quality of life

Caregivers of children with multiple disabilities face complex challenges yet may experience deep satisfaction and meaning in their roles, known as compassion satisfaction. This study aims to understand the lived experience of compassion satisfaction among caregivers at the Multiple Disabilities Orphanage (PACG) in Semarang. A qualitative approach with descriptive phenomenological method was employed. Three caregivers with a minimum of five years of experience participated through semi-structured interviews. Data analysis used descriptive phenomenological method. The findings revealed seven essential themes: (1) interpreting the role of a caregiver as a way of life; (2) caregiving as familial relationships; (3) happiness and satisfaction from children's development; (4) sense of meaning through feeling needed; (5) navigating the complexities of children's needs and the dynamics of working relationships; (6) resilience through social support and coping strategies; and (7) personal growth and deepening spirituality as caregivers. This study demonstrates that compassion satisfaction is a multidimensional experience encompassing motivational, relational, emotional, social, and spiritual aspects that dynamically interconnect. These findings enrich the understanding of caregivers' psychological well-being within the context of social services in Indonesia.
Keywords: compassion satisfaction; caregivers; multiple disabilities; descriptive phenomenology; professional quality of life

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