Putra, Mahabara Yang and Dwiantoro, Luky and Arso, Septo Pawelas (2021) HUBUNGAN KELENGKAPAN ISI ASESMEN AWAL PASIEN DAN TEMA KOMPLAIN PASIEN DI RS COLUMBIA ASIA SEMARANG. Masters thesis, UNIVERSITAS DIPONEGORO.

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Abstract

ABSTRACT
Background: The hospital is a plenary individual health service with one of the service standards in the form of patient assessment. The incomplete rate of filling out the initial assessment of patients in April 2018 at the inpatient area reached 37.35% from the standard which should have been 0% incomplete in 1x24 hours. The purpose of this study was to analyze the relationship between the completeness of the patient's initial assessment with the patient's complaint theme.
Method: This research is an analytical descriptive study used total sampling. Data were collected from December 2020 to February 2021. The research variable used was the completeness of the initial assessment as an independent variable with the patient's complaint theme as the dependent variable. Data analysis was performed using a frequency distribution table and relationship analysis using the chi-square test.
Results: The most (76%) complaints were made by patients, and were found 67.2% of all medical record by the initial assessment was incomplete. Among 8 theme of complaints the highest complaints with incomplete initial assessment were found in the nurse service theme (17.6%). There was relationship between the completeness of the patient's initial assessment and the patient's complaint theme (p-value = 0.016). Evaluation of the hospital is needed to improve the quality of service that can be documented through cempleteness of initial assessment and medical record. Further research can be conducted to determine the factors causing the numbers of complaints themes.
Keywords: initial assessment, complaint, medical record, hospital, patient

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