Adillia, Meilinia Putri (2024) ANALISIS KUALITAS PRODUK DAN PELAYANAN TERHADAP KEPUASAN PELANGGAN TEMAN CERITA COFFEE & SPACE PEKALONGAN DENGAN MENGGUNAKAN CUSTOMER SATISFACTION INDEX (CSI), IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN KANO. Undergraduate thesis, UNIVERSITAS DIPONEGORO.
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TI.24.161 MEILINIA PUTRI ADILLIA.pdf Download (91kB) |
Abstract
epuasan pelanggan berperan secara krusial dalam keberlangsungan suatu usaha. Kepuasan pelanggan dipengaruhi oleh berbagai aspek diantaranya yaitu kualitas pelayanan, produk, harga, suasana, dan kemudahan akses.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | Engineering |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Mr sholikin FT |
| Date Deposited: | 23 Apr 2026 06:42 |
| Last Modified: | 23 Apr 2026 06:42 |
| URI: | https://eprints2.undip.ac.id/id/eprint/49805 |
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