HERSUGONDO, Hersugondo (2025) " ARTIKEL Dr. HERSUGONDO, SE, MM: How agility and work-life support mediate the DEIA–satisfaction link for employees with disabilities". Employee Relations: The International Journal.

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Abstract

Purpose – This study aims to examine how agility and work–life support mediate the relationship between
diversity, equity, inclusion and accessibility (DEIA) practices and job satisfaction among employees with
disabilities (PwDs).
Design/methodology/approach – Using a quantitative approach, data were collected from 343 PwDs
employed in Indonesia’s private sector, where disability employment quotas are legally mandated. A structural
equation modeling (SEM) technique was applied to test the hypothesized relationships.
Findings – The results reveal that all four DEIA dimensions indirectly influence job satisfaction through agility
and work–life support. Among them, accessibility demonstrates the weakest effect, suggesting that unmet
accessibility needs may constrain PwDs’ adaptive capacity. Furthermore, inconsistent enforcement of disability
employment policies limits the effectiveness of legal mandates in fostering genuine inclusion.
Originality/value – This study contributes to DEIA and disability employment literature by integrating stigma
theory with organizational behavior perspectives. It underscores the importance of moving beyond formal
compliance toward authentic DEIA implementation that cultivates agility, support and empowerment for PwDs.

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