WIDIYANTI, FITRIANITA (2024) PERANCANGAN PERBAIKAN KUALITAS LAYANAN DI MALL PELAYANAN PUBLIK (MPP) KOTA SEMARANG DENGAN METODE SERVQUAL, KANO, DAN QFD. Undergraduate thesis, UNIVERSITAS DIPONEGORO.
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Abstract
Public Service Mall (MPP) is a place where public service activities or administrative services are carried out as an extension of the central and regional integrated service functions and Business Entity services that aim to provide convenience, speed, affordability, security, and comfort to the community in obtaining services with the principles of integration, efficiency, coordination, accountability, accessibility, and comfort.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | Engineering |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Mr sholikin FT |
| Date Deposited: | 22 Apr 2026 06:22 |
| Last Modified: | 22 Apr 2026 06:22 |
| URI: | https://eprints2.undip.ac.id/id/eprint/49680 |
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