Anggun S.P, Qarisma (2021) THE IMPORTANCE OF USING ENGLISH BY AHMAD YANI AIRPORT SERVICE OFFICERS. Diploma thesis, Universitas Diponegoro.

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Abstract

Ahmad Yani International Airport is one of the biggest airports in Central Java located in Semarang. The airport has one terminal at south of the runway, with one entrance and departure each for domestic and international flights. There are many domestic and local passengers there, so it is important that the airport provide information in both Indonesian and English. The information helps domestic passengers to find out the signs on the airport; besides that, the information service center must also have good English speaking skills. This study focuses on implementation of the use of English by airport service officers with the aims to describe the importance of using English language and giving information about the benefits of using English in the airport. The methods of collecting data which are used for this study are observation, interview, and library research.The final result of this study is to show to all Ahmad Yani Airport officers about the importance of using foreign languages which can improve services for the domestic passengers.
Keywords : Ahmad Yani International Airport ,airport services.

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