HARDINI, DINDA FANY (2021) THE USE OF ENGLISH IN THE FRONT OFFICE DEPARTMENT AT GRAND MALIOBORO HOTEL YOGYAKARTA. Diploma thesis, Universitas Diponegoro.

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Abstract

Grand Malioboro Hotel Yogyakarta is a 3-star hotel located on Jl. Dagen no. 85, Yogyakarta, which is the first-ring tourism area of Yogyakarta. As this hotel is located in the first-ring tourism area of Yogyakarta, this hotel is mainly visited by local guests. However, many foreign guests may also visit the hotel for hotels located around the tourist area, Malioboro Street. This study discusses how important English is in this hotel even though the hotel is in the first-ring tourism area of Yogyakarta, especially in its Front Office Department. The methods of data collection used in this study were observation, interview, and document study. This study also aims to discuss the importance of English in the Front Office Department and to know how English-using standards in the Front Office Department are. The final result of the report knows how important English is for Front Office Department in Grand Malioboro Hotel Yogyakarta is to improve the quality of the staff and the hotel itself.
Keywords: Tourism, Front Office Department, Hotel, English

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