Sulistyaningtyas, Diah (2021) THE FRONT DESK AGENT’S TASKS AT JAVA VILLAS BOUTIQUE HOTEL AND RESTO. Diploma thesis, Universitas Diponegoro.

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Abstract

A front desk agent is a person who plays a vital role in the operation of the hotel
and as the face or representative of the hotel itself. As someone who serves and
greets guests who come, a front desk also carries out other essential tasks that
must be done every day. This study discusses reporting the front desk agent tasks
at Java Villas Boutique Hotel & Resto with aims to describe the hotel profile and
the tasks also the role of a front desk at Java Villas Boutique Hotel & Resto. The
methods of data collection used in this study were observation, interview, and
document study. The final result of the report is to know the tasks and the role of
the front desk at Java Villas Boutique Hotel & Resto and what things a front desk
must pay attention to when serving guests.
Keywords : Front desk, Java Villas Boutique Hotel & Resto, Tasks.

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