Firdausa N.D, Ananda (2023) DESIGNING A BILINGUAL MODULE FOR FRONT OFFICE DEPARTMENT AT GRASIA HOTEL SEMARANG. Undergraduate thesis, Universitas Diponegoro.

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Abstract

The front office department is a department that communicates a lot with domestic and
international guests who visit or stay at the hotel. Therefore, good communication and
language skills are needed, especially in foreign languages, namely English. However,
what is found in the front office department of Grasia Hotel is the lack of English
language skills, there has been no language training for the employees for a long time,
and there is no accompanying book for the employees to learn the language. This research
focuses on creating a bilingual module for the front office department of Hotel Grasia
Semarang. This research aims to explain the importance of bilingual modules for frontoffice department employees and how to design bilingual modules. The method used is
the R&D research method of Sugiyono (2013), there are ten steps: potential and
problems, data collection, product design, design validation, design revision, product
trials, product revision, product testing, product revision, final product. However,
researcher only use eight of ten that are potential and problems, data collection, product
design, design validation, design revision, and product trials. The researcher used eight
steps because these steps have suitable with the research need. Data collection methods of
this research are observation, interviews, and documentation. The result of this study is a
bilingual module made for the front office department Grasia Hotel Semarang which
completing with audio in form of barcode.
Keywords: Hotels, Front Office Department, Bilingual Module

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