KURNIAWATI, RINDI DWITA (2021) TOUR GUIDING SERVICES AT JAKARTA TEXTILE MUSEUM. Diploma thesis, Universitas Diponegoro.

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Abstract

This final project report was written based on the job training which had been done in
Jakarta Textile Museum. The objectives of this report are to explain the tour guide
services in Jakarta Textile Museum, duties and responsibilities of the tour guide, the
procedure of guiding service, guiding technique, attitudes, and how to handling tourists
complaints. To get the data, the writer use three kinds of methods namely observation,
interview, and library research. Tour guiding services in Jakarta Textile Museum are
already good enough; however, to provide better guiding services, the local tour guides
should improve their skill of guiding tour in a foreign language.
Key words : Tour guide, Jakarta Textile Museum, Service

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